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A4 mono printer
If the problem persists, please provide us with the following information so that we can resolve your issue as quickly as possible:
- A screenshot from the Kyocera Client Tool showing the device overview and the device details.
- A meaningful error image if the error cannot be seen on the status pages.
General information and notes:
Checking the device serial number:
The serial number of the device can be found in the following location, as shown in the figure.
Original Toner
To ensure long-lasting quality, we recommend using only original Kyocera toner containers, as these have to pass numerous quality tests.
If non-original toner is used, this can lead to malfunctions.
We accept no liability for damage caused by using consumables from other suppliers.
Our replacement toner containers are provided with a special sticker as shown below and are therefore recognizable as original consumables.
Request KYOCERA support
To request Kyocera support, please click on the button below to access our service centre.