If the problem persists, please provide us with a detailed description of the error. In order to resolve your issue as quickly as possible, please also provide us with the following information:
Status page :
-Hold down the green button for about 3 seconds.
-The LED will flash to confirm printing
-The network status page will be printed
Service status page :
Hold down the green button for about 10 seconds.
-The LED will flash to confirm printing
-The network status page will be printed
Event log :
Hold down the green button for about 20 seconds.
-The LED will flash to confirm printing
-The event log will be printed
General information and notes:
Checking the device serial number:
The serial number of the device can be found in the following location, as shown in the figure.
Original Toner
To ensure long-lasting quality, we recommend using only original Kyocera toner containers, as these have to pass numerous quality tests.
If non-original toner is used, this can lead to malfunctions. We accept no liability for damage caused by using consumables from other suppliers. Our replacement toner containers are provided with a special sticker as shown below and are therefore recognizable as original consumables.
Request KYOCERA support
To request Kyocera support, please click on the button below to access our service centre.