If the problem persists, please provide us with a detailed description of the error. In order to resolve your issue as quickly as possible, please also provide us with the following information:
Status page :
– System menu/counter – List print – Report print – Status page – Yes
Service status page :
– System menu/counter – List print – Report print – Service status – Yes
Test page :
– System menu/Counter – Settings / Maintenance – Service settings [User: 3000/ Password: 3000] – Test page – Yes
General information and notes:
Checking the device serial number:
The serial number of the device can be found in the following location, as shown in the figure.
Original Toner
To ensure long-lasting quality, we recommend using only original Kyocera toner containers, as these have to pass numerous quality tests.
If non-original toner is used, this can lead to malfunctions. We accept no liability for damage caused by using consumables from other suppliers. Our replacement toner containers are provided with a special sticker as shown below and are therefore recognizable as original consumables.
Request KYOCERA support
To request Kyocera support, please click on the button below to access our service centre.